He said LG way overengineered the system and it is far too complicated for a refrigerator. It took well over 30 days for Sears to come fix it. I would support a class action suit. Purchased a Kenmore Elite refrigerator from Sears in March 2019. We purchased a Kenmore refrigerator 28 months ago. I called one repair company and they charge me $95 tell me they could not fix it. During this time, I went without a freezer. It was repaired/replaced — parts were covered, but we had to cover the labor. They give a ten year warranty on the sealed system parts only. They week of Thanksgiving in November of 2020 we found the refrigerator not cooling and the freezer not freezing. In November of 2020 the compressor went out. Unless there is a successful class action or you are ready to lawyer up and go after them yourself, this is your only course of action. $1100.00! It started working again when we called out a local repair technician. Kenmore refrigerators were facing legal action again but have. Need I say that I do not and will not own a LG product. So our 5 year old refrigerator has had a catastrophic failure twice. How does a household of 4 go without the basic necessity of a refrigerator for 3 months? 04/04/2019 by fred.kawashima, bobby.sena@millercoors.com In all I lost a couple hundred in food loss, $2300 for a fridge that lasted less than 3 years, $650 in labor, and got food poisoning to boot. Their customer service is horrible and their refrigerators clearly don’t work. We came home on 8/25/2019, from a short 4 day trip, to find water on the floor and the refrigerator not cooling. I do, however, appreciate your assistance Jeanette! By the way, we had issues with our Kenmore dishwasher. Has never cooled consistently but this year fridge temperatures were reaching 55 degrees when set at 40, stopped making ice and freezer temp was above freezing when set at 0. And what else can be done to get this issue resolved? The water softener lost its “brain” after 6 years. KSN: 9089491 Model# 795.73139.410 We are currently using a mini fridge that sits on our countertop. Please add me to the lawsuit. We have contacted SEARS for our warranty replacement, which they will not cover. Sears repairman came out and said the compressor needed to be replaced. So I am out hundreds of dollars and lost an entire refrigerator full of food. Kenmore refrigerators “are failing quite pandemically,” a repair person was quoted saying in one of those stories, according to the lawsuit. Right before the one year warranty ran out we purchased a 3 year service warranty for $526.00. IN DECEMER, 2020, THE REFRIGERATOR DIED! I don’t think so guys.. Help me get justification…. I ordered a new refrigerator that is less than the $2000.00 it would have taken to repair and the new one comes with a 5 year warrantee with the unit. We lost all of our food. We were away when it went out so we lost over eight hundred dollars worth of Minnesota Walleye, Venison, beef tenderloin, and seafood. Purchased 5/31/15. Absolutely ridiculous!! $107 for him to tell me that in 5 minutes. Compressor failed 2 years later (May 2017). Sears will put a new compressor in, I will need to pay for labor. I’m trying to get support for failures through’s Kenmore’s Preferred service but getting no response. We purchased a Kenmore Elite on Nov 28, 2017. THEY DO NOT HONOR THE CONSUMER OR STAND BEHIND THEIR PRODUCTS! THE SEARS REPAIRMAN REPLACED THE COMPRESSOR. So I'm interested in knowing what you found out as well. Had to have the compressor replaced in 2020. I paid over 2 000.00 for this refrigerator and yes we did research before buying. He told us the compressor was bad and needed to be replaced but cautioned us that it could go out too due to the LG Compressor used. 10/27/2019 by A month and a half later and it stops cooling/freezing again. Add me to suit. I would like to be included in this class action lawsuit. Called sears for service. Model 795-78546800
Even though it has an LG compressor in it! Not to mention the spoiled food and the fact that we would have to go without a refrigerator for weeks while we wait for the new compressor and such. The repair took most of the day. I have all documentation and email exchanges. I think we may go that route too… I have had two appliance repair people tell me that it is a $900 repair and that Kenmore won’t cover the LG compressor issue. Please add me to the suit. I also just found out about this too. Thank you for helping us with this matter. That would be 3 months at least for a repair. I called numerous appliance repair shops and they said it was not worth doing repairs as there was a known history of the same repairs failing after a short while. He said I know it's horrible news, I would love to take your money, but you need to cut your losses and buy a reliable refrigerator. Lights come on when you open the doors, and the unit “sounds” like its working, but its just not cooling. Purchased a Kenmore Pro 79993 in May 2017 and the compressor failed in March 2019. Find parts you need to replace your Kenmore Elite washer pump when the washer isn't draining or the drive motor when the washer isn't spinning. We bought a kenmore Elite refrigerator in July of 2016 in May of 2020 the compressor failed. I’ve paid almost $800 for labor and diagnosis fees so now I feel stuck hoping the next technician will be the one. I purchased a Kenmore LG refrigerator on 2/17/12 (Model # 795.72052.110). Now repair estimate was close to $750.!! I WANT IN.. Sign me up. We purchased our Kenmore Elite French door refrigerator in 2015. Was without a fridge for a MONTH. Home warranty service came out today to check the sound and said he had to make adjustments on a pipe that was hitting up against a filter. Now have to have another compressor put in in 2020. Had ice maker replacesd with Sears/LG part in May 2020 for $250 plus $95 labor. Sears repairman replaced faulty compressor. In the meantime, I have a refrigerator that doesn't work and family coming in for the Christmas holiday. We finally self-paid for a private appliance repair company to come Wed 30 Dec to replace three items, including the compressor, “evap,” and ADH73150210, totaling $585 in parts. No wonders why they went out of business. Definitely did not buy from Sears and most likely never again. We lived out of a cooler and a dorm fridge the whole time. Both technicians have said their is not enough help to provide adequate service and they have developed a very unsympathetic attitude as they are powerless to make changes. I am in the same boat, the compressor had been replaced on a service call about a year ago with Sears Home Warranty, it just sopped working again. It is still sitting in our garage!!! Anyone have any idea what is going on? We purchased a Kenmore Elite Refrigerator in January of 2018. All of a sudden it stopped cooling yesterday. It was the LG compressor. Serial # 704TRXJ25562 A piece of tape was stuck in a place that was causing the water to freeze before it hit the actual maker. The compressor is covered by Sears, but not the labor. I just found out about this issue today as my refrigerator failed over the weekend. Purchase Kenmore Model 795.73139.410, Serial #602MRDZ1P074 on 05/20/2016 for $2348.38. LG is worthless and no store should sell them
They cannot send a technician out to house until January 26, 2021. Had a independent tech come out would not touch it because of LG made. We bought a Kenmore Elite made by LG in June 2017. Service was supposed to arrive 06/23/2020. Kenmore 79574145910 purchased 3 months ago has run for less then 1 of them…!!!]. I have to wait over a week for someone to come out and look, and yes I have to pay them $99 to do that. I ultimately had to purchase a new fridge yesterday to replace the Kenmore Elite that no longer cools. I already paid for someone to diagnose and not paying again for a sears guy to come out and possibly warranty my compressor. I want my BACK!all of it. Part cost covered under warranty, Labor $490. That store has now closed. “ INFACT, HE HAD THE PART ON HIS TRUCK BECAUSE THAT WAS THE NUMBER ONE PROBLEM WITH THESE REFRIGERATORS. Installation labor $597.99. The repair man said it was a defective compressor that had been going bad in all LG refrigerators. Even though I have all the symptoms of a failed linear compressor. Well 2 days later it stopped working. Please include us in the class action lawsuit. This does not include spoiled food and the time we’ve had to spend dealing with this issue. Can’t get a new refrigerator until March due to covid causing supply issues. So we cut our losses, sent the Kenmore to the recycler and bought a new Whirlpool. Thanks Sears!!! LG says its Sears problem and vice versa. I’ve had the refrigerator for less then 5 years. WILL COST 600.00 TO REPAIR. Well, here we are dealing with it again. All parts were no charge, but labor was $450. My Kenmore Elite refrigerator manufactured by LG compressor failed after 3-years. I have tried to get a Sears repair person out to repair it and they have rescheduled 2 times with no promise that they will show up on the next scheduled date. Model #795.74025.412. Was just told the kenmore elite 79049 model I purchased from Sears in 2016 that failed 3x in 4 years because of cooling system/compressor problems is NOT eligible under the other recent class action case. Went to Sears Store to find out what action that be taken to get my $2800 fridge repaired if the part is no longer available they said wasn’t their problem and gave me number for LG, now i find out that LG doesn’t want to honor 10 year warranty for Kenmore. Thank you. Unrelated to the cooling my ice maker has failed. It sounds like a nail gun air compressor going off every hour or so. The local appliance repair people say to go buy a new one. If you do not hear it go off, then you may need a kickstarter. Had to throw away all the food and borrow mini refrigerators In the meantime. Nothing but expensive garbage!!!! Purchased in October of 2016. It is handy as it gives an idea of the general location of the parts. 7/29/19 died The compressor breaks about 18 months. Please add me to the law suit. We bought a Kenmore Elite branded LG refrigerator model #72483 in July of 2016 at a cost of $2500.00. We would live to know whta legal remedies are available. Purchase the Elite series fridge a little over three years ago. Repair people from Sears arrived after a few days, we lost much of the food and plus paid for dry ice. Hoping we don’t have to purchase a new one. We purchased a Kenmore Elite French door refrigerator Model# 795.73153.610, Serial # 703KR00271, Manufacture date of 03-2017 and within a couple year’s it quit cooling. We were given the number of a repairman to verify the problem. All sensors test good. I suspect it will not. As soon as we get an answer from them, I will post. It has been flawless so far. We lost a refridgerator/freezer full of food! Service technician came today and charged my CC $566.12 for Labor, while nothing was repaired ??? that reports on class action lawsuits, class action settlements, It's a little over a year old, shouldn't be anything major. Was it replaced with same faulty part that will fail again? I said thanks but no thanks I’ll sadly add to the other Kenmore refrigerators filling landfills and cut my losses. They gave me $500 for a $2200. At this point I think we should all get a refund so we can buy a reliable frige. Repair man came, it’s the compressor and the dryer. Pulled up parts diagram for that fridge thru Sears Parts Direct and looked for compressor, it says on diagram that part is no longer available. I bought a Kenmore elite refrigerator in 12/2016 compressor failed in 11/2020, Parts were covered under warranty but labor cost were $664.07. Please add me to class action if it proceeds. Compressor replaced 2 years ago almost to the date, sounds like another compressor failure but Sears cannot make it out until Jan 7. He said the compressor was junk, it might start working again or it might never work. We have since replaced this refrigerator after the both repair tech commented that the replacement compressor he installed was the same model as the failed one and would most likely fail as well. We bought a new refrigerator so we wouldn’t have to deal with these kind of problems. He said it will die again in 2 to 3 years.
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