He said LG way overengineered the system and it is far too complicated for a refrigerator. It took well over 30 days for Sears to come fix it. I would support a class action suit. Purchased a Kenmore Elite refrigerator from Sears in March 2019. We purchased a Kenmore refrigerator 28 months ago. I called one repair company and they charge me $95 tell me they could not fix it. During this time, I went without a freezer. It was repaired/replaced — parts were covered, but we had to cover the labor. They give a ten year warranty on the sealed system parts only. They week of Thanksgiving in November of 2020 we found the refrigerator not cooling and the freezer not freezing. In November of 2020 the compressor went out. Unless there is a successful class action or you are ready to lawyer up and go after them yourself, this is your only course of action. $1100.00! It started working again when we called out a local repair technician. Kenmore refrigerators were facing legal action again but have. Need I say that I do not and will not own a LG product. So our 5 year old refrigerator has had a catastrophic failure twice. How does a household of 4 go without the basic necessity of a refrigerator for 3 months? 04/04/2019 by fred.kawashima, bobby.sena@millercoors.com In all I lost a couple hundred in food loss, $2300 for a fridge that lasted less than 3 years, $650 in labor, and got food poisoning to boot. Their customer service is horrible and their refrigerators clearly don’t work. We came home on 8/25/2019, from a short 4 day trip, to find water on the floor and the refrigerator not cooling. I do, however, appreciate your assistance Jeanette! By the way, we had issues with our Kenmore dishwasher. Has never cooled consistently but this year fridge temperatures were reaching 55 degrees when set at 40, stopped making ice and freezer temp was above freezing when set at 0. And what else can be done to get this issue resolved? The water softener lost its “brain” after 6 years. KSN: 9089491 Model# 795.73139.410 We are currently using a mini fridge that sits on our countertop. Please add me to the lawsuit. We have contacted SEARS for our warranty replacement, which they will not cover. Sears repairman came out and said the compressor needed to be replaced. So I am out hundreds of dollars and lost an entire refrigerator full of food. Kenmore refrigerators “are failing quite pandemically,” a repair person was quoted saying in one of those stories, according to the lawsuit. Right before the one year warranty ran out we purchased a 3 year service warranty for $526.00. IN DECEMER, 2020, THE REFRIGERATOR DIED! I don’t think so guys.. Help me get justification…. I ordered a new refrigerator that is less than the $2000.00 it would have taken to repair and the new one comes with a 5 year warrantee with the unit. We lost all of our food. We were away when it went out so we lost over eight hundred dollars worth of Minnesota Walleye, Venison, beef tenderloin, and seafood. Purchased 5/31/15. Absolutely ridiculous!! $107 for him to tell me that in 5 minutes. Compressor failed 2 years later (May 2017). Sears will put a new compressor in, I will need to pay for labor. I’m trying to get support for failures through’s Kenmore’s Preferred service but getting no response. We purchased a Kenmore Elite on Nov 28, 2017. THEY DO NOT HONOR THE CONSUMER OR STAND BEHIND THEIR PRODUCTS! THE SEARS REPAIRMAN REPLACED THE COMPRESSOR. So I'm interested in knowing what you found out as well. Had to have the compressor replaced in 2020. I paid over 2 000.00 for this refrigerator and yes we did research before buying. He told us the compressor was bad and needed to be replaced but cautioned us that it could go out too due to the LG Compressor used. 10/27/2019 by A month and a half later and it stops cooling/freezing again. Add me to suit. I would like to be included in this class action lawsuit. Called sears for service. Model 795-78546800
Even though it has an LG compressor in it! Not to mention the spoiled food and the fact that we would have to go without a refrigerator for weeks while we wait for the new compressor and such. The repair took most of the day. I have all documentation and email exchanges. I think we may go that route too… I have had two appliance repair people tell me that it is a $900 repair and that Kenmore won’t cover the LG compressor issue. Please add me to the suit. I also just found out about this too. Thank you for helping us with this matter. That would be 3 months at least for a repair. I called numerous appliance repair shops and they said it was not worth doing repairs as there was a known history of the same repairs failing after a short while. He said I know it's horrible news, I would love to take your money, but you need to cut your losses and buy a reliable refrigerator. Lights come on when you open the doors, and the unit “sounds” like its working, but its just not cooling. Purchased a Kenmore Pro 79993 in May 2017 and the compressor failed in March 2019. Find parts you need to replace your Kenmore Elite washer pump when the washer isn't draining or the drive motor when the washer isn't spinning. We bought a kenmore Elite refrigerator in July of 2016 in May of 2020 the compressor failed. I’ve paid almost $800 for labor and diagnosis fees so now I feel stuck hoping the next technician will be the one. I purchased a Kenmore LG refrigerator on 2/17/12 (Model # 795.72052.110). Now repair estimate was close to $750.!! I WANT IN.. Sign me up. We purchased our Kenmore Elite French door refrigerator in 2015. Was without a fridge for a MONTH. Home warranty service came out today to check the sound and said he had to make adjustments on a pipe that was hitting up against a filter. Now have to have another compressor put in in 2020. Had ice maker replacesd with Sears/LG part in May 2020 for $250 plus $95 labor. Sears repairman replaced faulty compressor. In the meantime, I have a refrigerator that doesn't work and family coming in for the Christmas holiday. We finally self-paid for a private appliance repair company to come Wed 30 Dec to replace three items, including the compressor, “evap,” and ADH73150210, totaling $585 in parts. No wonders why they went out of business. Definitely did not buy from Sears and most likely never again. We lived out of a cooler and a dorm fridge the whole time. Both technicians have said their is not enough help to provide adequate service and they have developed a very unsympathetic attitude as they are powerless to make changes. I am in the same boat, the compressor had been replaced on a service call about a year ago with Sears Home Warranty, it just sopped working again. It is still sitting in our garage!!! Anyone have any idea what is going on? We purchased a Kenmore Elite Refrigerator in January of 2018. All of a sudden it stopped cooling yesterday. It was the LG compressor. Serial # 704TRXJ25562 A piece of tape was stuck in a place that was causing the water to freeze before it hit the actual maker. The compressor is covered by Sears, but not the labor. I just found out about this issue today as my refrigerator failed over the weekend. Purchase Kenmore Model 795.73139.410, Serial #602MRDZ1P074 on 05/20/2016 for $2348.38. LG is worthless and no store should sell them