The cons: Problems with durability reported by some sleepers. The cons: Some longevity issues reported by customers. I really hope we can be one of the positive feedback reviews after sleeping on our new mattress. My Partner and I put the bed frame together (not rocket science) and we noticed a few defects with our bed frame. Thankyou Nicola . I am thankful that this mattress will last me for around 6-8 years and next time I will only buy one online to avoid these dodgy people. He helped me find the best mattress for my budget and did not try to pressure me into paying more. I am pregnant and will not be happy if these slats break and cause injury which seems highly likely! I found a bedhead on the 40 Winks website but could only purchase it via the Bankstown store. Find or contact your nearest Forty Winks store. Terrible customer service and plain rude. Went into the store and was given all information on the different beds, helping us make the right choice. They also provided me useful tips on assembling the bed. If the salesperson had been upfront about the floorstock it would not have awakened a sense of 'being snowed' and I would have coped with the extra effort required to protect the mattress. I bought in store and was wrongly advised by the salesman and not advised of my options, therefore I trusted that I was purchasing what was on display. We asked if our bed can be delivered before 2pm, because I had to pick my daughter from school. In our frenetic and fast-paced world, good sleep is essential to function optimally during the day and with this in mind, Forty Winks beds are optimised to give you the best possible night’s sleep. The only way to cancel was to pay 25% of the cost as a cancellation fee. Thank you so much Sealy and the team at Forty Winks, West Gosford. A week later we returned to buy new pillows to complement the new alignment of that mattress. I had been to many shops but in the end they were all trying to sell me what I didn’t want. Got the bed at the end of November and the headboard was made too small to fit on the base (wings didn’t fit around). On a small positive note I will say the instore customer service people were knowledgeable and not pushy. I don't know what to do from here and I'm so annoyed. We still thought it was a pointless very large expense right now and wanted to wait until my husband's medical issue began to improve. Free Local Delivery On Online Orders over R2999. The attachment for the bed head looked insecure and flimsy. My son doesn't have a bed to sleep in because I was sold a faulty and unsafe item and I'm told to get lost? Rosa's customer service was exceptional. Went here for a mattress - the staff member was naturally argumentative and abrasive the whole way through. I dropped in a couple of weeks ago, my third visit, and I was greeted like a regular. No warranty info was given to me at the time of purchase save that the warranty period is 10 years. Craig gave a good deal on the pillows too! I will be doing all future purchases through the port macquarie shop or a different chain altogether. The MotionComfort base combined with any of our adjustable compatible mattresses is the perfect solution for post-operative recovery and rehabilitation. I walk into my local store of Forty Winks, cash in hand. I'm also concerned from a safety perspective just how safe this bed is, now. Shame as it was my 4th Mattress from that store. Thank you to Myside and to Tim at Forty Winks Hoppers Crossing great service. I'm to chase it up if I haven't heard in a week and they told me absolutely no refund. I would definitely drive all the way to Bankstown again to purchase from that store. Like all things you read on the Internet, understand there is no better judge than yourself. She is the girl to see about a bed if your in joondalup. I tried to purchase a bed from interstate for my mum and was told I had to come in store to be able to sell it to me at the sale price. The owner of the Forty Winks Alexandria store ([name removed]) insinuated it was my fault and then told me to never to call the store again. A couple of months down the track, I stopped in (for the first time since that first day) to check out Forty Winks' linen sale. Kronul went out of his way to organise a replacement from the manufacturer and delivery was very timely. I’ve been in contact with the New South Wales sales manager [name removed] and all she or Forty Winks Warrawong can offer us is to pick up the products and return our money which happen on 2/12/20 the fact that not only have my wife and I had to deal with the complete incompetence of Forty Winks we still have no bedroom furniture, I (The customer) also needed to help load Forty Winks mistake back onto a ute because the incompetent Warrawong store only sent one person to pick it up this furniture. The drivers were timely, very pleasant, efficient, careful and a great promo for your company. Funny how that is always the case. Went into the Forty Winks Ipswich store and the ladies in there Sue and Lynn were so lovely and friendly and helpful. Simmons recently decided to revive its "bowling ball" ad campaign, introduced in 1995. Dirty rotten scoundrels. Got the replacement 4 weeks later in December just before going overseas for Christmas and when I returned from holidays and tried to put it on in Jan 2018 it was too big for the base this time! Bought a My Side (Series 4 - Green) mattress from their Logan store. I tried a few different beds that they recommended and chose the Active Sleep in a double ensemble and Im very happy with it. bed MATCH® uses 18 statistical measurements, over a thousand scientific calculations and the information you provide to your Forty Winks Sleep Specialist during consultation, to identify a selection of mattresses … On Friday 27/11/20 over seven weeks later we received our new furniture only to discover that the tallboy was not the same finish as the two white bedside tables. So instead of banging my head against a brick wall and getting upset with someone with no help through a phone, I'm going to tell as many people as I can not to ever shop at forty winks! I would like to write a review about the excellent service and advice I received when purchasing a mattress, ensemble & pillow at the Aspley Store from Jan Stone. Best Value for money Sleep available in SA - three Pro-Active Capsule Pocket springs - designed for reduced partner disturbance and head to toe spine support - … I give up and walk out the store. Seriously, this will be the last time I ever have anything to do with Forty Winks, I found [name removed] treatment of me to be disgusting. I no longer wake up with back pain. What does damage constitute? Forty Winks Revive Firm Bed For Sale. As a result they don't close correctly without causing damage to the frame and brackets. Excellent service, great prices, central location. Do NOT expect a refund even if goods not received. Really? These mattresses get mixed reviews from customers on comfort and long term use. If the exchange period was longer or the aforementioned bed symptoms had happened earlier, I would have sent this mattress straight back and gotten a firm with hopefully less problems. They are best suited for temporary or part-time solutions. I purchased a mattress and doona from this store and they threw in some free pillows and were happy to spend time discussing my needs in refards to the mattress. I bought a bed frame and literally its ripped off the bottom of some wooden pallet No packaging at all for the bed frame i bought its literally just pieces of dirty wood and I have to put together Not to mention the temporary bed they sent me is just sticks and planks from the garbage dump The mattress feels ok so that's not really a scam. The pros: High profile, luxury mattresses with dual sided firmness options. Delivery communications and arrangements was also commendable. I had been looking for a bed for my spare room. These are very expensive mattresses versus alternatives -- especially all foam Australian online mattress brands. I haven't asked for a refund because all I've seen in reviews is that it's practically impossible! Very unhappy, I recently purchased a base and mattress from the Store at Tuggerah we had a problem but the owner to his credit sorted it out was really nice. Nevertheless, I decided to go ahead with buying the king mattress at a very large price. He is genuine, very helpful, has good product knowledge and excellent customer service. My heavily pregnant sister paid for a bed for my nephew months ago to get him into a "big boy bed" before bub arrives. I went into Capalaba store for a mattress topper for long single mattresses, I found they do no make this size, so I dah to take single knowing it would be too short on a king bed. We purchased a king size bed frame, when it was delivered we unpacked and noticed some minor defects. Forty Winks warehouse manager at Warrawong agreed and said it would give them a good opportunity to make sure all the stock is correct and it had no damage before they delivered it to our home. Will definitely purchase from you again. It took three months to even get a refund and I had to also pay for the return pick up costing half the price of the bed. We'll go through each in detail below so that you can get a better sense of what you are buying.So here they are... Silent Partner is an exclusive brand to Forty Winks, which enables it to be sold at a lower pricepoint and also have more lenient exchanges. Before you add an item to your cart, you'll need to apply for a Mobicred account via the Mobicred website. Thank you Zac for a very wonderful purchasing experience at Nunawading store. Don't go to Forty Winks Alexandria, even just for a pillow fight. I bought a bed with mould growing on the wood frames. Her service and knowledge of products was exemplary and her manner was helpful and friendly. The customer service was fantastic. We narrowed it down to 3 in different price categories and we alone decided to purchase the more expensive brand (although it was on sale). Spoke to Nicola at the Frankston store who had this problem sorted for me by the end of the day, and a brand new mattress . Not what I was told in store. Gina sorted me out a bed at a great price and was extremely helpful. Found the staff incredibly helpful, provided a discount and free delivery. Looking at the overall experience, it left a very bad taste in my mouth and I will never set foot inside a Forty Winks store again (even though they are franchised) and warn anyone who approaches them for goods to be certain you look around for signs drawing attention to floorstock being sold and especially remember the huge, unreasonable 25% cancellation stock. I would give negative stars if I could! URGENT: MATTRESS REQUIRED. I like the look of this Dakota bed from Forty Winks and we purchased a King Single thinking it will last our now-2 year old until she's in her late teens. Delivery & rude staff at Auburn Store nsw. He explained my bed options in concise and understandable words. I ordered a bed from the Kawana store. Contact Us. And we left home at 11am. We got very well looked after and within our budget. There is so much more to this story but ill leave it at that and just say that every single person I have dealt with regarding this matter has been uncooperative and the customer service is an absolute joke. My only mistake was not reading reviews and trusting a brand name. So I first shopped around, because knowing I was spending so much money on myself I wanted to make sure I was making the right decision. She then proceeds to point out other beds that are similar, but not the same. It is the perfect firmness with enough give to be the coziest place to end your day and not want to get out of in the morning. Their customer service was excellent; very professional, polite & knowledgeable of the products they were selling. We phoned Forty Winks after a little under 36 hours and was told we couldn't cancel as the mattress was already made except for the topping. No courtesy calls, no contact. We went to look at beds, great service. Right on 5 weeks our order arrived, the delivery guys notified half hour prior to coming out which allowed me time to be sure I could be home when they arrived. Went to Bendigo Forty Winks saw a bed and base and asked to purchase one, the lady said she did not have any more bases for the mattress in stock but offered another base which was a 2013 base l said that would be fine. What about this one? At forty winks they started at the bottom range and moved up until I was happy. When we put the slats on the bed we realised they are the most flimsy and thinnest pine slats they could possibly find. The guys on delivery were also great. Store manager accused me not wait for delivery and asked me to pay the double delivery fee. Where Slumber Search discusses medical ailments, we strive to ensure the information on this site is accurate, current and useful, however, we do not warrant the accuracy or completeness of any information related to medicine. From a disappointed customer. Still no bed!! King Koil Akita Firm King Mattress Extra Length . I was told that as there is nothing wrong with the mattress they can't issue a refund and it is not their responsibility to advise on the thousands of bed frames that they don't sell! At that point the saleswoman started pushing for a sale. Rude, dishonest, uncommunicative and unprofessional, Sales person knowledgeable, helpful and honest, Rosa from Bankstown was so helpful great to deal with, Highy knowledge staff and great customer service. Forty Winks were unmovable except to offer a free mattress cover and to drop the additional charge for the new mattress. I went back last year to complain that the mattress is pulling apart on the one side as well as the mattress is kinking in. I tried to tell him that I didn't receive the phone call as I was told on the phone to confirm the delivery time, he wouldn't listen. Not what I was told in store. They have my future business and recommend others to this shop. She then wanders off to show me yet another bed that I do not want. The worst customer service. When I called the store to resolve this before the removers left, [name removed] the manager who had been superb up until the point of my putting a deposit down, was actually rude, aggressive and dishonest on the phone! Ok, because i need the bed in oct, so i think it is still ok. My mattress is visibly defective/faulty and the results of my warranty claim are below. I highly recommend Forty Winks to anyone looking for all their bedding & mattress needs! It has latex and memory foam causing heavy sweating as it doesn't breathe. There was no interest in having the sale. It was not communicated to me when I purchased it that it would take a very long time, they said two weeks max. See how it all works here. This mattress pad cover provides a protective barrier against dust mites and other allergens. The sales rep replied, and I quote " If we said everything to everyone then no one would buy our products" I don't know about you, but if unless your house is like a warehouse with extremely easy access, I would give forty winks a miss.. We ordered at VIP night. the bed and base is in the bedroom and I am very happy, thanks to the delivery staff and the manager of Forty Winks. If I had waited the recommended amount of time for breaking in a new mattress before making a complaint, the health problems caused by this store's negligence would only have increased in severity. Called forty winks, who referred us to the company that makes the mattress. While the term forty winks refer to short naps, the bed brand Forty Winks is devoted to the business of long and quality sleep, and have a range of incredible mattresses for great nights. As soon i walked in i was made to feel very welcome by their friendly staff. That has damaged the top hole so badly and irreparably that the bed rail cannot be safely fixed into place. My pain has gone and we are now sleeping more supported. Should have walked out as soon as the saleswoman started to get pushy. The Forty Winks Revive Firm boasts the Pro-active Capsule Pocket system, combined with layers of firm, high resilience foam for maximum spine support whilst reducing partner disturbance for a better night's rest. Learn from my mistake and Do not shop here. We recently replaced some bedroom furniture at the Geelong store. Forty Winks Revive Firm Comfort Queen Mattress + Storage Base (Combo Deal) NOW R10 499 SAVE R3 300 QUEEN SIZE BED SET ON STANDARD BASE R7 999 SAVE R1 500 Forty Winks Synergy Plush Comfort Queen Bed Set NOW R9 999 SAVE R2 000 KING SIZE R13 499 SAVE R2 000 PROUDLY MADE IN SA All Forty Winks mattresses are engineered using technology We are very happy with our new bedroom furniture! Here in starts the drama. I walked out the the store highly confident with what I had purchase. Hannah - Number 1 - knows her stuff Went into the watergardens store to upgrade to a king from a queen. I rather go to Heavey Norman than Forty Winks. Don't ever buy a King Koil and never from forty winks, they only care about making a sale then to inform you that King Koil is considered the worst mattress makers amongst customers. normally I don't go as far as to write a complaint letter however I did and never even heard back from their office. We can't reserve stock of your item during this time. I have baugth a Forty Winks Jaguar k/size extra length bed from dial a bed about 3 year ago, and i was garanteed that this bed is the best on the market and that it would last me atleast 15 years. Forty Winks incurred no costs but ended up with a healthy cancellation fee of $1,300. I'm so disheartened and upset I had to struggle to afford what I thought would be the best personal investment and it turning out to be a nightmare. If you are ready to learn more about which brands are to choose, jump right in to reading our reviews for our Top Rated Australian Mattresses. We were instructed for the next month every week: 1. However the frame is about 20cm too long for a King Single mattress (we bought both frame and mattress at Forty Winks at the same time). The Forty Winks Revive Firm boasts the Pro-active Capsule Pocket system, combined with layers of firm, high resilience foam for maximum spine support whilst reducing partner disturbance for a better night's rest. The request was refused outright by the team including [name removed]. They gave a 2 hour window for delivery and turned up on time, and were very friendly. We thought we would just look in Forty Wink before we made our purchase and I’m glad we did . It is just another dity trick they use. They told me they needed to speak to the manufacturer of the bed. A pleasant experience! I thought about what he would need as he grew and started going to school. Nothing was too much trouble for her. Dial A Bed. To make it worse the men who came to deliver the rest of the bed and assemble were extremely rude. the mattress itself has also got fluff barbles on it due to it being a horrible quality fabric. When put together, two singles make up a king size bed. It amazes me that these people are still in business. Eventually they agreed to do so. We had a half hour discussion that to seal the deal they needed to deliver and install the bed as the other shop would. They didnt take their shoes off and left dirt and mud on my beige carpet!! I rang once I had possession, they checked and rang me back, and I had it delivered the following week. very happy with our choice of mattress also . When we asked if we could have a refund they said they could only give a 75% refund (they keep 25%) as per policy, policy/ fine print that wasn’t even mentioned to us when taking payment. Kingsdown's My Side line offers high end, luxury style mattresses with a big enhancement. Or this one. But Forty Winks included both these charges in the cancellation fee. Now I came back in the store a few days later (after boxing day) to pay the rest and what do I see, the mattress is around $600 cheaper than the price I paid. It’s clearly a fault. Update: the people helping on this site have amazed me with how quickly and efficiently they've corrected this problem. What?! I suffer from neck and back pain and my comfort is different to my partners. That is the bed I want. They said it would be delivered in about a week but it’s been 2 weeks and we have heard nothing from them. Not impressed with the quality at all! When the delivery drivers came ( although they were quite lovely), they told me that if any damage occurs as a result of delivery that they will not cover the cost. We are Australia’s leading bed, mattress and bedding retailer. Firstly I would like to thank the team at Forty Winks, West Gosford. I have no hesitation at all in recommending the Fyshwick Forty Winks store and its staff - we put our trust in them with excellent results. I wish more people can see reviews before purchasing anything from any store, especially this one. Rotated once monthly as stated on the mattress care instructions. great job by all . Forty Winks were unmovable except to offer a free mattress cover and to drop the additional charge for the new mattress. And of course, he had pressured me to put down a deposit well above that so I had to pay the rest and received my mattress some weeks later (it was a slow delivery, he did not keep to his estimated delivery date). Then delivery truck came at lunch time while I was not at home. Not only did the lovely lady at Forty Winks fulfil my mattress requirement, but she also got old mate to deliver it to my house that day. If i don't want to place an order, why the hell i am paying you the deposit??? … I purchased a bedroom set and mattress, and although some furniture items arrived damaged and there was a decent wait to get them replaced, Sandra went above and beyond to make sure the correct pieces were delivered in a timely manner (once they had arrived at the store). I got to try out a few beds and decided which one I found the most comfortable. The pros: High-end memory foam mattresses that most customers enjoy. Easy to find a bed with Rosa help good range of stock available happy with the beds I have purchased have purchased beds from Forty Winks at Bankstown This the reason I have return Very Happy with Sale Prices. There are a wide range of mattresses to select from to suit your sleep position, personal preference and budget. Every Sealy mattress is the result of years of experience, innovation, patented technologies and materials that are sourced and made right here in Australia. Hopefully all will be well with the bed when we eventually get it. Sincere Bedding (the manufacturer) dragged the chain for 6 weeks and then wanted to see the mattress. Yet my local store in vic couldn't have been more helpful even while I was In Qld. I miss my bed when I stay anywhere else. The gents brought it all in and were about to go when I asked about setting it up. We can’t sleep on this mattress and are now sleeping in 2 separate spare beds to get a good nights sleep. The delivery drivers replied any damage that results in them delivering the product is not going to be covered.
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